1. Delivery - Excluding BULK orders
• Processing Time: Orders are processed within 1-3 business days after payment confirmation.
• Shipping Methods and Costs: We offer Tracked 48 hour shipping via Royal Mail for UK delivery, with costs calculated at checkout based on your location and selected shipping method.
• Delivery Time: Estimated delivery times are 2-3 business days for standard shipping once the order has been processed. Please note that these are estimates and actual delivery times may vary.
• International Shipping: We do ship internationally to select countries. International customers are responsible for any customs duties, taxes, or fees imposed by their country. More information on fees for all shipping including International shipping can be found here:
Country / Region
UK:
Shipping cost & Delivery time £2.95 - Orders are processed within 1-3 business days after payment confirmation. Estimated delivery times are 2-3 business days for standard shipping once the order has been processed.
Selected European Countries:
Austria
Belgium
France
Germany
Hungary
Italy
Monaco
Netherlands
Poland
Portugal
Spain
Shipping cost & Delivery time £10 - Orders are processed within 1-3 business days after payment confirmation. Estimated delivery times are 3-5 business days for standard shipping once the order has been processed.
Other available Countries:
Australia
Canada
United States
Shipping cost & Delivery time £15 - - Orders are processed within 1-3 business days after payment confirmation. Estimated delivery times are 5-9 business days for standard shipping once the order has been processed.
2. Returns
Return Period: You have the right to return your purchase within 14 days of receiving the item(s) without providing any reason if you’ve ordered less than 10 items anything above this will not be eligible for a refund. To be eligible for a refund, the return shipment must be sent back to us within this 14-day period.
Return Conditions:
• Items must be returned in their original and unworn condition, suitable for resale, with all tags still attached.
• Shipping costs are non-refundable.
Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately at info@f1charms.comwith your order number and a description of the issue. We will assess your request and provide the best solution, which may include a replacement or refund.
Return Costs:
• You are responsible for the cost of returning items, which may vary depending on the courier and your location.
• We are not responsible for any customs charges (import duty or tax) on returned items.
• Please retain proof of shipment, such as a track and trace number or receipt, until your return is processed. We cannot address issues without proof of shipment.
Return Processing Time:
• If you request an exchange when registering your return, we will process it promptly to ensure completion within a few days.
• We strive to process returns as quickly as possible. After receiving your return, we will process it within 10 working days. Once processed, you will receive a notification of your refund. Please note that it may take up to 7 days for the refund to appear in your bank account.
3. Contact Us
If you have any questions or need further assistance, please contact is at info@f1charms.com
4. Legal Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable legislation. For more information on your rights, please visit the UK government’s consumer rights website.
5. Amendments
We reserve the right to amend this policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of the amendment.
6. Governing Law
This policy is governed by the laws of England and Wales.
By placing an order with F1charms, you agree to this Delivery and Returns Policy.